COVID-19 impact on FOI processing

The ACCC has activated its Business Continuity Plan due to COVID-19 and most staff are working remotely. We expect delays with processing FOI requests during this time. All potential FOI applicants are encouraged to seek guidance from the FOI team via prior to submitting an FOI request. We thank you for your patience and co-operation.


The Infocentre is part of the Consumer, Small Business and Product Safety Division. This Division also incorporates the Product Safety and the Consumer and Small Business Strategies branches.


The Infocentre provides a telephone and written information and reporting service for consumers and businesses. It is the initial response centre for all enquiries and reports to the Commission on competition and consumer issues in Australia.

Operational Information

The following operational information offers further information on the Infocentre processes.