Consumer and Small Business Strategies

COVID-19 impact on FOI processing

The ACCC has activated its Business Continuity Plan due to COVID-19 and most staff are working remotely. We expect delays with processing FOI requests during this time. All potential FOI applicants are encouraged to seek guidance from the FOI team via prior to submitting an FOI request. We thank you for your patience and co-operation.

The Consumer and Small Business Strategies branch’s mission is to improve trader compliance with the provisions of the Competition and Consumer Act 2010 (CCA) and to empower small businesses and consumers to assert their rights under the CCA by undertaking in-depth industry analysis and implementing various educational and information initiatives.

The branch plays a key role in building the ACCC’s responsiveness through its research and analysis of emerging issues and industry practices. We promote the broader objectives of the ACCC through engagement and education with key interest groups including by identifying and developing strategic responses to issues impacting small businesses and/or consumers.

The Consumer and Small Business Strategies branch is also responsible for running two consultative committees:

  • The Consumer Consultative Committee
  • The Small Business and Franchising Consultative Committee.

These two committees provide forums for specific issues, that fall within the scope of the Act, to be considered and addressed collaboratively.

Operational Information

The following operational information contains further detail on the work of Consumer and Small Business Strategies.

Consumer and Small Business Strategies Information on the ACCC Website

Further information regarding the work of Consumer and Small Business Strategies is available on the main ACCC website:

  1. Consultative Committees
  2. Information for consumers
  3. Information for businesses
  4. Industry code audit flowchart