Consumer Small Business and Product Safety

COVID-19 impact on FOI processing

The ACCC has activated its Business Continuity Plan due to COVID-19 and most staff are working remotely. We expect delays with processing FOI requests during this time. All potential FOI applicants are encouraged to seek guidance from the FOI team via prior to submitting an FOI request. We thank you for your patience and co-operation.

The ACCC administers and enforces a range of product safety provisions under the Competition and Consumer Act 2010 that aim to protect consumers from unsafe products. The Consumer Product Safety Branch manages this role through a variety of functions including monitoring of product recall notifications, development and review of product standards and bans, as well as identifying emerging hazards and appropriate safety strategies. The Branch maintains the Product Safety Australia website, which includes information about product safety recalls

Operational Information

The following operational information contains further detail on the work of the Branch.

Mandatory Reporting Guidelines

Mandatory reporting is a term used to describe a new requirement under the Australian Consumer Law that took effect from 1 January 2011. This guide is designed to assist businesses understand the mandatory reporting laws.
Mandatory Reporting Guidelines

Consumer Product Safety Recalls Review Guidelines

This document explains what a supplier is required to do to when conducting a product safety recall.
Consumer Product Safety Recalls Review Guidelines


This document contains guidelines for the use of the Risk Assessment Nomograph, for performing risk assessment on specific products.

Expiration Date: 19 April 2017

This document provides a detailed explanation of the process of identifying, assessing and actioning product safety hazards using the Clearinghouse database system.

Expiration Date: 10 October 2016

Protecting consumers from unsafe products. How the ACCC develops mandatory standards and bans.

Expiration Date: 26 February 2019

This document displays the Risk Assessment Nomograph, a tool used by the Product Safety Group to assist in a risk assessment of a specific product.

Expiration Date: 25 March 2017